FAQ and Troubleshooting
Q. Why are French Accent Magazine and French Accent e-books unique?
A. Because the really unique concept of French Accent is that the majority of the articles are in French and in English with an audio link that will enable you to listen to the French version as they read the text. This feature provides an extremely useful learning device to improve listening comprehension and pronunciation and build vocabulary.
Wen you subscribe to the magazine, you will receive an email with a link to download the magazine in PDF format.
When you buy an e-book, you will receive it attached to an email. To be able to read it, you will need to have the free Adobe Reader program.
If you don't have Adobe reader installed in your computer, you will be able to download it for free (see below). You only need to do this once, then you can read all the PDFs on our site and anywhere else you might run across them.
All PDF files require the most current version of Adobe Reader to view them. If you currently have a version lower than 7.0 and are experiencing difficulties in opening a page, you should definitely upgrade to the newest version.
Q. Why the Adobe Acrobat Portable Document Format?
A. The Adobe Acrobat Portable Document Format (PDF) allows us to offer an easy to read format with an excellent resolution for images with a very small file size for faster downloading. The PDF format offers you many options such as zoom in/out, copy/paste of text or images, and lots more. It also lets us provide forms that you can print out and that look exactly like the original, because Acrobat supplies the fonts that your PC may not have. Plus you are able to read this format on iPads, iPhones... and also on electronic bookreaders* such as Amazon Kindle, Bookeen, Mobipocket, Nook, Sony reader... or on paper with the printable version option.
*audio is not available directly on electronic book readers but can be downloaded separately. For Ipads, Iphones... to activate the links from the pdf format, you will have to download the Goodreader application (available in the Apple store for about 5 US$).
The process of downloading your free Adobe Reader is very simple and well worth the effort. Remember, you only need to do this once, then you can read all the PDFs you come across.
Q. How do I download Adobe Reader?
A. Visit the Adobe Reader download page or the Adobe Reader main page on adobe.com. You can also download Adobe Reader wherever you see the Get Adobe Reader icon. Once you have clicked on the link or icon, you will be led through easy steps that allow you to identify your language, platform, and connection type. Once you have completed this simple process, the Adobe Reader software downloads and installs automatically on your system.
Q. Ho do I read the magazines or e-books with Adobe Reader?
A. Once you have opened it, you can click on the pages tab on the left. This way, you will be able to have an abstract of all the pages. You can click on them to go directly to the page you want.
To move down to other pages, you can use the right tab and also pick the hand tool and move the pages with it.
To go to another page, click on the arrows in the bottom of the page.
Use the zoom tool to make the articles easier to read.
Q. How can I open the links?
A. When reading the magazines or ebooks, you will just have to click on the links you like and they will open in a new window in your internet browser. You will, of course, need to be connected to the internet to open the links. If the links do not open, make sure you have the newest version of Adobe Acrobat Reader (version 7.0). If not, download it here:
If you stil can't open the links, close your internet browser and try again.
Q. Can I print the magazine or ebook?
A. Of course! You can print the entire magazine / ebook or any page. If you do not want to print it with all the pictures and colours, we also provide a link for a printable version of the magazine with the text only.
If you have any trouble with Acrobat Reader, you can find help here.
Q. How do I listen to the sound files?
A. By simply clicking on the Audio icons: on the pages of the magazine/ebook that contain them. That will open a web page with an audio flash player. You will have to click on the start button and the file will play. (Note: Some audio files can take some time to start, depending of your connection speed).
Q. Why can't I listen to the sound files?
A. If you are unable to listen to the sound files in the magazines/ebooks, these suggestions may help.
1- Check your speakers or headsets - make sure that they are plugged in and turned on.
2- Certify that you have a sound card and flash player installed on your computer.
If Flash player is not installed, it should ask you online to install it; if not you can download Flash player here
3- Make sure that your internet browser settings allow sound to be played.
4. It seems like that some people have trouble to listen the audio files with Mozilla Firefox. Therefore we recommand to use either Internet Explorer, Safari or Google Chrome.
If you have confirmed all of the above but you still cannot access the sound files, you will need to ask a friend who is good with computers for help.
Q. Can I download the audio files?
Yes, there is a link on the magazines / ebooks to access to the audio files and to download them.
IPADS / IPHONES INFORMATION
Q. Can I read the e-magazines / e-books on Ipad or Iphone?
A. Yes, you can read it very well on these devices, but if you want to be able to open the links (i.e. to open the webpage with the audio files) you will need to download the GoodReader application from the Itunes stores. It costs about 5 US$. Goodreader is very user friendly and we recommend it to read our products.
Q. How can I listen to the audio files on Ipad or Iphone?
A. Apple products does not support flash player. Therefore you would not be able to listen to the audio file by clicking on the play button of the flash players like you would do on any other computer. But there is a simple way to listen to the files. Here is the procedure:
Once you have opened the magazine on “GoodReader” go to page 2 and click on the link on the bottom right where it is written: "To download all the audio files of the magazine: CLICK HERE". It will open a webpage containing all the audio files of the issue you are reading. Then just click on the audio you would like to listen to; it should open an audio player and play the audio file. It is very easy to do!
If you have not received the e-mail to download the magazine within 48 hours after your subscription, check in your Junk / spam e-mail folder. If you still
can't find it, please
Q. Do you have a list or an index of all the articles that have been published in the magazines?
A. Yes, see here.
Q. Can I advertise in your magazine and/or on your site?
A. Yes, of course! Please, see here.